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Frequently Asked Questions



Who is the service for?


Criminal Records Agency (CRA) is an unrestricted Umbrella Body of the DBS and can provide services to the public and private sector including: Social Service and Education Departments, NHS Health Trusts, District Councils, Independent Schools, Residential/Nursing Homes, Ofsted registered Day Care Providers and all other occupations which involve working with, or having access to, children, the elderly and other vulnerable people.

How long does the process take?


We offer an efficient and thorough service and forward all correctly completed application forms to the DBS within 24 hours of receipt from the applicant. Enhanced Disclosures take approximately six weeks to complete.

Final Disclosure information will be passed to the client within 24 hours of receipt and there is a dedicated help line for all queries.

How do I register to receive an application pack?


Please contact our dedicated helpline on 0844 7360009* (landline calls charged at local rate).
* Please note that calls to the Contact Centre may be monitored or recorded.


Alternatively you can email us at info@criminalrecordsagency.co.uk with details of your specific requirements.

How much does it cost to use the service?


Please contact our dedicated helpline on 0844 7360009* (landline calls charged at local rate).
* Please note that calls to the Contact Centre may be monitored or recorded.


Alternatively you can email us at info@criminalrecordsagency.co.uk with details of your specific requirements.

Why should I use Criminal Records Agency?


Nestor is an Umbrella Body of the Disclosure and Barring Service and operates within the DBS Code of Practice.

We have established processes and quality control measures to ensure applications are processed quickly and in confidence.

What is an Umbrella Body?


Umbrella Bodies perform similar functions to Registered Bodies by countersigning applications on behalf of organisations who, for whatever reason, cannot adhere to the Code of Practice or do not wish to be a Registered Body but are entitled to use the service.

Please note that the DBS may de-register smaller Registered bodies in the near future.

Where can I get further information about the Disclosure and Barring Service?


For further information go to www.homeoffice.gov.uk/agencies-public-bodies/crb.

Know who you're dealing with before it's too late